Shipping

Shipping in the US:

For deliveries inside The United States, shipping is only available for the locations listed on our checkout page. Our roses are shipped directly from the farm to the customer, with no intermediaries such as importers, wholesalers or flower shops. In most cases, the door-to-door delivery service takes 48 hours or less (during work days). Customers will be contacted regarding any updates, including final delivery time. Rosatua is not responsible for the mishandling of the package or any delays during the shipping process. However our client’s satisfaction is our top priority, so please feel free to contact us in case you have any claims and we will do our best to sort them out for you.

Coverage:

ROSATUA SAS makes shipments to certain cities of the Colombian territory through its allied carriers that guarantee security and coverage, so that your purchase reaches the address you want.

Cities:

Bogotá

Medellín

Cali

Barranquilla

Manizales 

Pereira

Delivery times:

The products will be shipped via certified mail, on the date our client chooses in the calendar. Shipments in Bogotá can be made the same day if the client makes them before 10am. National shipments will be made one day in advance of the date that our client chooses on the calendar. As long as there is no fortuitous event or force majeure, among which are, by way of example, facts of man or nature, such as strikes, strikes, revolutions, rebellion, sedition, riots, attacks, fluid cuts, collapses , earthquakes, avalanches, overflows, bridge falls, among others.

Delivery times start counting from the confirmation of payment. For credit card payments and using the PSE button, the payment platform must approve the transaction according to the data analysis, which may take up to one business day. For payment with bank transfer the times begin to count immediately after the purchase is made. At the time of approval of the payment of your order, you will receive an email confirming it.

1. The place of shipment will be to the address indicated by the client in the offer that he prepares in the format intended for this purpose, which may be the same place of residence of the buyer or another that he designates. It is understood that any person who is at the address where the delivery is to be made is duly authorized by the customer to receive their order, so ROSATUA SAS is exonerated of any responsibility at the time of delivery, as long as the It is done at the address registered at the time of purchase on the website.

2. The transport company will have the obligation to make a maximum of two (2) attempts to deliver the products purchased. In the event that delivery attempts are unsuccessful, the goods will be returned to the factory and the consigned monies will be returned, except for the value of the shipment, without any additional interest, remuneration or sum and regardless of the cause or origin. who may have the return. Likewise, it is considered unsuccessful delivery if the recipient of the product is under fourteen (14) years of age and is not accompanied by a parent, guardian or guardian who signs the receipt of the product together with the recipient.

IMPORTANT: We do not ship on delivery.

Usually deliveries cannot be made on an exact schedule. Unless you have previously consulted this service with one of our advisors. In case you have any concerns with the dispatch of the product, you can contact the single line +57 300 6517751, or through our email info@rosatua.com.

In case the product has signs of damage or breaks in its packaging at the time of delivery, you must register it in the transporter’s guide as an observation and contact the single line +57 300 6517751, or through our email info @ rosatua .com.

Shipping cost:

Shipping in Bogotá: 10.000

IMPORTANT: The shipping cost in Bogotá may vary if the customer needs delivery at a special time.

National shipment: 30.000

RETURN POLICIES

WE DO NOT ACCEPT RETURNS.

We do not accept returns as the flowers are perishable and will wither in the process. If your roses have a problem or your package did not arrive, contact us and we will solve it.

BILLED NOT SENT

When you receive your order, you have a maximum of five (5) business days to make claims for missing products from your order, therefore it is necessary that when the carrier delivers you, you carefully review the contents of the box and the invoice, if You find an inconsistency or something is missing, contact the single line +57 300 6517751, or through our info@rosatua.com. After five business days we will not accept claims for missing products in your order.